Refund policy

Refunds, Returns, Exchanges, or Cancellations

Unfortunately, refunds, returns, exchanges, or cancellations are not offered after an order has been placed.

Lost, Damaged, or Wrong Orders

If there is a problem with your order do not hesitate to reach out! Contact Alona through e-mail: contact@alonaatelier.com and we can work together to resolve any issues! 

Making Changes to Your Order

If you need to modify your order after it has been placed, please e-mail contact@alonaatelier.com as soon as possible to make any changes before your order is dispatched!