FAQ

Can I return an order?

Unfortunately, refunds, returns, exchanges, or cancellations are not offered after an order has been placed.

Can I make changes to my order?

If you need to modify your order, please e-mail Alona at info@alonaatelier.com as soon as possible to make any changes before your order is dispatched!

When will my order arrive?

For domestic shipping, orders should arrive between 5-10 business days.

I think my order has been lost.

If there is a problem with your order do not hesitate to reach out! Please contact Alona through e-mail, info@alonaatelier.com, and we can work together to resolve any issues!